Jood Jood Notifications

Privacy Policy

Last updated: February 11, 2026

This Privacy Policy describes how Jood L.L.C ("Jood", "we", "us", or "our") collects, uses, and protects your information when you use the Jood Notifications platform, including SMS and WhatsApp messaging services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, organization name, and login credentials.
  • Messaging Data: Phone numbers of message recipients, message content, templates, and media files you upload for sending.
  • API Credentials: Third-party provider credentials (e.g., WhatsApp Business API tokens, SMS gateway credentials) that you configure for message delivery.

1.2 Information Collected Automatically

  • Usage Data: Message delivery status, timestamps, delivery receipts, read receipts, and error logs.
  • Technical Data: IP address, browser type, device information, and access logs for security purposes.
  • WhatsApp Webhook Data: Message status updates and delivery confirmations received from Meta's WhatsApp Business API.

2. How We Use Your Information

We use the information we collect to:

  • Deliver SMS and WhatsApp messages on your behalf to your designated recipients.
  • Provide message delivery status tracking and analytics.
  • Maintain and improve the reliability and performance of our platform.
  • Provide customer support and respond to your requests.
  • Detect, prevent, and address technical issues, fraud, or security threats.
  • Comply with legal obligations and enforce our terms of service.

3. WhatsApp Business API

When you use our WhatsApp messaging features:

  • We act as a technical service provider to facilitate message delivery through Meta's WhatsApp Business API.
  • Messages are sent directly from your WhatsApp Business Account to your recipients.
  • We store message metadata (recipient numbers, delivery status, timestamps) for your records and analytics.
  • Message content is transmitted to Meta for delivery and is subject to WhatsApp's Privacy Policy.
  • We do not sell, share, or use recipient phone numbers or message content for any purpose other than message delivery on your behalf.

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Messaging Providers: SMS providers (e.g., Infobip, Twilio, Unifonic) and Meta (WhatsApp) to deliver your messages.
  • Infrastructure Providers: Cloud hosting and database services necessary to operate our platform.
  • Legal Requirements: When required by law, court order, or governmental authority.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • All data is transmitted over encrypted connections (HTTPS/TLS).
  • API credentials and access tokens are stored encrypted at rest.
  • Access to systems is restricted and monitored.
  • Regular security reviews and updates are performed.

6. Data Retention

  • Message Logs: Retained for up to 90 days for delivery tracking and troubleshooting, unless a longer retention is required by applicable law.
  • Account Data: Retained for as long as your account is active, and for a reasonable period after account deletion for legal and operational purposes.
  • API Credentials: Deleted immediately upon your request or account termination.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information.
  • Object to or restrict the processing of your data.
  • Request a copy of your data in a portable format.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at the details below.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: